Contact Us
Let Us Talk About Your Next Pet Product Range
Our project team reads every enquiry — not an auto‑responder, not a chatbot. Whether you have a detailed RFQ ready or just a rough idea of the market you want to reach, we will respond with a thoughtful answer within one business day. No obligation. No pushy follow‑ups.
How to Reach Us
Choose whichever method feels easiest. All enquiries go to the same team — you will get the same quality of response regardless of which channel you use.
laihenly2019@gmail.com
Best for detailed RFQs with attachments, spec sheets, or reference images. We respond within one business day.
Phone / WhatsApp / WeChat
+86 [your number here]
Best for quick questions, urgent topics, or a short conversation before writing a formal brief. Available during business hours (GMT+8).
Enquiry Form
Below on this page
Best for structured enquiries and new projects. The form helps us route your request to the right person faster. Responses within one business day.
Not sure which option to use? The form below is the best starting point for new projects.
Send Us Your Enquiry
You do not need a complete brief — a rough idea is enough to start the conversation. Fill in what you can, and we will ask the right follow‑up questions. Our team typically responds within one business day.
We use your information only to respond to your enquiry. We never share it without your permission.
Visit Us or Verify Our Location
Our factory and main office are located in [City, Province, China]. We welcome customer audits, buyer visits, and virtual walkthroughs. Seeing the production floor in person is the fastest way to build confidence — and we encourage it.
[Factory address line 1]
[Factory address line 2]
[City, Province, Postcode]
China
+86 [your phone number]
WhatsApp / WeChat available
laihenly2019@gmail.com
Monday – Friday, 9:00 – 18:00 (GMT+8)
We respond to emails outside business hours for urgent matters
Embed Google Maps Here
Factory Location
What Happens After You Contact Us
You should never wonder whether your message disappeared into a black hole. Here is exactly what happens after you hit send.
You submit the form or send an email.
Your enquiry goes directly to our project team — not to a general inbox, not to an outsourced call centre. If you used the form, you will receive an automated acknowledgement within a few minutes so you know it arrived.
We review your message and may ask a few clarifying questions.
Within one business day, a team member who understands your product category reads your enquiry. If something is unclear — your target price point, your volume estimate, your packaging preference — we will ask a specific question, not a vague “tell us more.”
You receive answers, a proposal, or an honest “not a fit” — fast.
If we can help, you will receive a structured response: ballpark pricing, suggested materials, sample timeline, and next steps — typically within 24–48 hours of our first reply. If your project is not a good fit for our capabilities, we tell you clearly and, where possible, suggest what kind of supplier would be a better match. We do not waste your time.
You decide the next step — no pressure.
We may suggest a call, a video walkthrough of the factory, or moving to sampling. You decide the pace. There are no pushy sales calls, no “limited time” pressure tactics, and no follow‑up emails every 48 hours. Your timeline, your decision.
Your Next Pet Product Range Starts Here
Use the form, send an email, or call us directly. Even a rough idea is enough to start the conversation. We will respond within one business day with a thoughtful answer — no obligation.